Butner, NC. March 3, 2025 — The South Granville Water and Sewer Authority is happy to announce the implementation of an upgraded billing system this spring. The new system will be designed to enhance the user experience. Since 2006, SGWASA utilized ICS Software for financial, billing, and customer service operations. Recognizing the need for more advanced features, SGWASA initiated the transition to a more robust platform.
In July 2023, SGWASA issued a Request for Information (RFI) to explore modern solutions that better serve the Southern Granville County community's needs. After careful consideration, the Authority and Board selected Tyler Technologies as the provider of upgraded utilities software.
This comprehensive solution will streamline processes, enhance productivity, and likely improve the bill pay experience.
Notable Tyler System Features:
Simplified Billing: Easily manage various billing methods.
Enhanced Portal: Access customer account information, access usage history, and make payments online, providing greater convenience.
Mobile Accessibility: Utility teams will benefit from mobile technology, improving service delivery and responsiveness.
A detailed overview and final feature selections will be outlined in a video series this spring, as well as being discussed at the upcoming Virtual Town Hall.
Do you have a question about this or any other SGWASA subject? Submit your question now via sgwasa.org/community for consideration. The session recording will be sent to all registered attendees, regardless of whether you are able to attend.
This notice was created on March 3, 2025 by The South Granville Water and Sewer Authority
Krystle Lee
PIO/Board Secretary/Webmaster