IMPORTANT NOTICE TO SGWASA WATER CUSTOMERS
Fall 2024 Water System Maintenance Program
The South Granville Water and Sewer Authority (SGWASA) performs a variety of annual system-wide maintenance activities on the water distribution system to ensure compliance with state and federal water quality standards.
One of the proactive maintenance activities that is scheduled for this Fall includes changing the water disinfection process for a period, thus reducing the amount of ammonia in the drinking water, while keeping the chlorine at the same level. This practice is commonly known as a “Chlorine Burn Out”. This process ensures a high level of disinfection throughout the entire distribution system.
Service Schedule: October 1, 2024 through October 31, 2024.
How This Process Affects You
During the Chlorine Burn Out, customers may notice an increase in a chlorine-like taste and smell. Chlorine levels will be tested throughout the system to ensure the water is safe for all purposes.
System flushing may result in some minor discoloration of the water provided to customers. If water appears discolored, customers should flush faucets for a few minutes.
If discoloration persists, contact SGWASA customer service office at (919) 575-3367 or the water treatment plant at (919) 575-3118 weekdays between the hours of 8:30 am and 4:30 pm.
Customers who use SGWASA water in fish aquariums and ponds or for kidney
dialysis treatment should continue to remove residual traces of both ammonia and chlorine from the water prior to using it. Owners of aquatic pets can get more information from their local pet supply stores; kidney dialysis patients should speak with their healthcare providers if they have
concerns.
Frequently Asked Questions:
Why does the chlorine smell stronger?
An increased smell of chlorine is very normal during the conversion period, as the disinfectant is transitioning for chloramines to free chlorine.
Is the water safe to drink during this process?
Will flushing of the system occur during this process?
Why are the fire hydrants flowing during this process?
What is the current drinking water disinfection method?
Who do I contact if I want more information on this topic?
Issued 10/1/24 by the South Granville Water and Sewer Authority
Krystle Lee, PIO/Board Secretary/Webmaster
Micah King, Water Chief Plant Operator