Billing - Rollover Balance
- sgwasa
- 3 hours ago
- 1 min read
Butner, NC - April 22, 2025 - Following SGWASA’s recent billing platform upgrade to the Tyler Technologies utility billing system, some customers may notice a $0.01 - $0.03 balance shown due in the new billing system and the legacy customer portal. Customers who have already submitted payment based on the original amount of the April bill may carry the remaining balance forward to their May bill. There is no requirement to submit a separate payment for the difference.
Customers that elect to roll the balance forward will not experience late fees or service disruption due to the balance. Making a separate payment for the remaining $0.01 to $0.03 balance online would incur a minimum $2.50 processing fee. The balance will simply be reflected on your May billing statement.
SGWASA remains committed to accurate, transparent billing and customer-centered service. We appreciate your understanding and cooperation as we continue improving our systems. For further assistance, please visit www.sgwasa.org/bill or contact our Customer Service team.
Note: The system upgrade also introduces a new feature, Pay By Phone. This enhancement allows customers to settle their utility bills swiftly and securely over the phone. Call(833) 510-6338 with your account number and payment method to complete payment in less than three minutes.Issued 4/22/25 by the South Granville Water and Sewer Authority
Krystle Lee, PIO/Board Secretary/Webmaster
(919) 575-3367
Image Credit: Andrea Piacquadio